OVERVIEW
Vito's Performance works to make returns as easy as possible. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. Our policies around returns are shown below.
RETURN POLICY & PROCEDURE
If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery of your order.
The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that shows signs of usage or fully/partially installed is non-returnable. We can only resell your part if it is still brand new!
- Original shipping expenses are non-refundable and must be deducted from the refund.
- If the return of an item was caused by an error on our end or a manufacturing defect, we will cover the shipping fees.
- All returns should be accompanied by a copy of your original invoice or order form.
- Order cancellations can only be requested prior to shipment.
Please allow 24 to 72 hours for processing your return. Refunds may take up to 10 days to appear on your statement dependent on your provider.
EXCHANGE POLICY & PROCEDURE
There are 2 ways you can go about exchanging a product:
- Option 1 (Slower) - Email sales@vitosperformance.com, and state your order number, and why you would like to exchange. Please specify the exact item(s) you would like to exchange to if more than 1 item was ordered. Upon receipt of your returned product, we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
- Option 2 (Faster) - Order the new part online or over the phone so it can be shipped to you right away. Then begin a return for the part you would like to return, subject to the return policy. Upon return of the part a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and may provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
ORDER CANCELATION POLICY & PROCEDURE
When you request a cancelation of an order or a part it may take up to 72 hours to process your cancelation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having staff pull items from closed packages and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancelation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Debit Card, Shop Pay, Paypal.) The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 7-10 days for the credit to appear on your account.